/ Nov 12, 2026
/ Nov 12, 2026

NCAA orders Air Peace to compensate passengers over flight delay

Published on

By

The Nigerian Civil Aviation Authority (NCAA) has directed Air Peace to compensate passengers affected by a delayed Lagos-Enugu flight after an investigation found that the airline sent passengers an incorrect notification.

 

The development followed a complaint by human rights lawyer and activist Inibehe Effiong, whose Monday morning flight from Lagos to Enugu was delayed until the evening.

Effiong said the delay threatened to disrupt his scheduled court appearance in Enugu State. He had arrived at Terminal One of the Murtala Muhammed Airport, Lagos, at about 5:50am for the airline’s 6:45am flight after checking in the previous night.

According to Effiong, passengers scheduled to fly to Enugu and Owerri were kept waiting before airline officials announced that the Enugu flight had been delayed until 4:50pm.

He subsequently demanded an apology and refund from Air Peace, accusing the airline of treating passengers unfairly.

The NCAA said it would investigate the disruption. Its Director of Public Affairs and Consumer Protection, Michael Achimugu, also rejected claims that the regulator was unable to hold airlines accountable.

Following the investigation, Achimugu said the disruption was linked to the ripple effects of disruptions experienced on Sunday night.

He said an Air Peace senior management official initially claimed passengers had been informed about the disruption. However, Effiong provided the NCAA with a screenshot showing that the message he received instructed passengers to arrive early for the flight.

Achimugu later confirmed that the notification had been sent in error.

“The Station Manager and Duty Manager have confirmed that the message sent out was the one you received, and that it was done in error,” he said.

The NCAA subsequently directed Air Peace to compensate the affected passengers.

The dispute comes amid an ongoing disagreement between the regulator and Air Peace over flight disruption figures.

The NCAA’s August 2026 report stated that 15 domestic airlines operated 7,961 flights, of which 4,765 were delayed and 36 cancelled.

Air Peace was recorded as having 1,330 delays from 1,864 flights, representing 71.4 per cent.

Air Peace disputed the figures, saying it operated 2,564 flights during the month. The airline said its internal review found that only 391 delays, or about 15 per cent, were caused by factors within its control.

The airline attributed most of the disruptions to external factors, including airport congestion, industrial action, weather conditions and bird strikes.

You May Like

Leave a Reply

Your email address will not be published. Required fields are marked *

Most Popular

Must Read

Inspector-General of Police (IGP) Tunji Disu speaking at a youth leadership and security dialogue in Abuja.

2027 elections: IG cancels police leave, orders security crackdown

The Inspector-General of Police, Olatunji Disu, has cancelled the leave of police officers assigned to election security duties ahead of Nigeria’s 2027 general elections and ordered an intensified nationwide crackdown on banditry.   Disu also directed the immediate deployment of additional police personnel, operational vehicles and air support to communities affected by bandit attacks. He gave Commissioners of Police in affected states 72 hours to submit updated security threat assessments and operational requirements to Force Headquarters. The directives were announced on Wednesday during the monthly conference of strategic senior officers of the Nigeria Police Force in Abuja. The police chief acknowledged that bandit attacks remained ongoing in some states, stressing the need for intelligence-led operations and stronger collaboration with local communities. He directed the Deputy Inspector-General of Police in charge of Operations to coordinate the deployment of additional personnel and equipment to affected areas in consultation with the relevant police commands. Disu also instructed police commands to strengthen intelligence gathering by engaging traditional rulers, village heads, hunters’ associations and local vigilante groups. He said communities must have the confidence to provide information that could help security agencies identify and apprehend bandits. IG restricts police officers’ movement ahead of 2027 elections On preparations for the 2027 general elections, Disu announced the immediate cancellation of leave for all officers and men assigned to election security duties. He also directed Commissioners of Police and other senior officers to remain within their respective commands until the conclusion of the electoral process. According to him, any senior officer seeking to travel outside their area of responsibility must obtain express approval from Force Headquarters. The IGP further ordered police commands to verify the readiness of election security equipment, communication facilities, operational vehicles and protective gear, with reports due before the end of the week. He directed Commissioners of Police to establish direct coordination with the Independent National Electoral Commission, the military, the Department of State Services and the Nigeria Security and Civil Defence Corps. Disu warned officers against allowing politicians to use them to compromise the electoral process, facilitate thuggery or interfere with voters’ rights. He stressed that the police would remain non-partisan and provide equal protection to candidates, political parties, supporters and eligible voters, regardless of their political affiliations. He warned that officers found colluding with political actors or undermining the integrity of elections would face disciplinary action in accordance with the law. Police arrest 218 suspected bandits, rescue 95 kidnap victims Meanwhile, Disu disclosed that the police had arrested 218 suspects for banditry and terrorism since the last strategic officers’ conference. The Force also arrested 85 suspected armed robbers, 129 suspects for murder and culpable homicide, 59 suspected kidnappers and 120 suspected cultists. He added that police operations within the period led to the rescue of 95 kidnap victims and the recovery of 306 assorted firearms, 630 rounds of ammunition of various calibres and 116 stolen vehicles. The IGP commended officers involved in the operations, acknowledging their contributions to the achievements recorded by the Force. IG orders payment of fallen officers’ benefits Disu also directed Commissioners of Police to ensure the immediate payment of outstanding death benefits and entitlements owed to families of officers killed in the line of duty. He instructed commissioners to personally verify pending cases in their commands, stressing that families of fallen personnel should not be left without support. Additionally, he ordered a welfare audit across police commands to identify outstanding entitlements, accommodation challenges and other pressing welfare needs. The reports are expected to reach his office within 30 days. The police chief also urged senior officers to strengthen supervision, discipline and operational effectiveness while warning against corruption, extortion, abuse of authority and unlawful use of force.
Read more

Editor's Pick

Trending News

Newsletter

Enter your email address and receive notifications of news by email.

You have been successfully Subscribed! Ops! Something went wrong, please try again.

© 2026 GongNews. All Rights Reserved.